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MCL's avatar

Absolutely. The feedback loop is the key difference between private and public organizations. Most private organizations have to meet their expenses with revenue supplied by customers who choose to buy. While public organizations meet their expenses by confiscating. With the feedback loop and competition private organizations tend to lower costs and increase value. Public organizations without feedback loops do the opposite.

Pat Wagner's avatar

The appointed city manager of a West Coast town called me. She had attended a two-day workshop I had conducted for one of her agencies the week before and like the content and the feedback from the employees and their managers.

"Our elected city council is attending a year-long leadership institute–one session per month–and they told me they want a segment on accountability. Is that something you can handle. They said...'We don't know what accountability is.' No joke."

Dream come true, I told her. I put together an outline based on Project Management 101 - setting and communicating goals with timelines and budgets, focusing on outcomes, ensuring there are funds for gathering community feedback and evaluating projects during and after execution, and, in the long term, requiring financial, legal, and project audits. Also, reviewing state law regarding elected officials and revisiting public sector ethics.

Everything practical–not an abstract curriculum–with lots of how-tos. It was presented as a two-day, facilitated planning meeting, not a lecture. Submitted the proposal and waited. Silence. I called the potential clients two weeks later, fingers crossed.

The city manager apologized. She said she was avoiding me, just a little. The good news - she and her staff loved the program. But...the city council members, in her words, were terrified. They decided on a safer topic, again her words. Thanked me for my time.

No contract, but I fantasized that at least one of the council members reflected on the ideas.

Society of Problem Solvers's avatar

We cannot use a corrupt system to fix itself.

The masters’ tools won’t disassemble the masters’ house.

We must exit and build.

New tools and systems.

The Missing Angle's avatar

Accountability loops, yes, yes, yes. It feels like the idea of double standards. Those who do not have to follow the rules that are imposed on the rest of us. Bastiat spoke of that in The Law.

When I grew up, humans took life into their own hands. We made choices, learned our lessons, and made new decisions accordingly. Risk and consequences allowed us to learn and grow. There were no guarantees or fail-safes involved in living. We grew up.

Today, what I notice is that humans have created systems that take care of us so we don’t get hurt or feel discomfort, very little risk. Very little learning, and we don’t need to grow up. We can remain as perpetual children. Which then reminds me of Universe 25 studies.

All is provided which led to system collapse.

Consent is one of the principles I find essential.